
posted March 3, 2025
Compensation: $12.00 to $14.00 per hour
JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.
BASIC FUNCTION: Front Desk Agents are a major part of the "personality" of the Abbey Resort and give help in both the initial and final impressions that the guests have of the Resort. Front Desk Agents are expected to be attentive to our Guests' needs, making them feel welcomed, comfortable, important, and relaxed in a very formal manner.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school diploma or equivalent experience/training
Ability to accomplish necessary tasks on a computer.
Ability to effectively communicate in the English language
Basic understanding of PMS systems, Microsoft (Word/Excel/Outlook)
Ability to handle guest related issues and recover guests when necessary
Strong multi-tasking skills
ESSENTIAL FUNCTIONS:
All room clerk functions, i.e. the friendly and efficient checking in and out of guests
All cashier functions to include accurate postings of charges to individuals and groups, and maintenance of cash receipts and hotel banks
Reserving functions including entering and updating group files
Concierge functions (instructing guest on local entertainment, ect.)
Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources
Maintain a good working relationship with all Departments
Monitoring, selling, and posting items from the gift shop when they are closed
Enthusiastically collecting guest feedback
Answering all guest calls that are external or internal at the front desk
Working with housekeeping on guest room needs
Making reservations for guests as walk ins or future reservations
Selling gift cards to guests
Monitors guest text messaging system throughout the day and responds accordingly to guest concerns and questions
Performs follow ups with guests when a request order is completed by other departments.
MARGINAL FUNCTIONS:
Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Required to perform other tasks and duties as assigned
Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours
ENVIRONMENT:
Well lit, temperature controlled, indoor lobby setting. Standing behind a high desk on hard surface flooring.
We are an Equal Opportunity Employer
M/F/D/V
Current Job Openings
- Security Officer
- Room Attendant
- Laundry Attendant
- House Attendant
- Activities Attendant
- Banquet and Bakery Cook I
- Accounts Receivable Agent
- Avani Spa Night Cleaner
- Human Resources Intern
- Marketing Intern
- Reservations Agent
- Avani Spa Attendant
- Groundskeeper - Seasonal
- Activities Supervisor
- Attendant - Avani Spa
- Restaurant Outlets Supervisor
- Banquet Server - Seasonal
- Banquet Set Up Attendant
- 240 West Cook I
- Waterfront Cook II
- 240 West Cook II
- Waterfront Cook III
- Server - 240 West
- Accounting Intern
- Bell/Valet Services Attendant
- Receiving Agent
- Front Desk Agent
- Banquet Cook II
- Bell/Valet Services Attendant - Seasonal
- Avani Spa Receptionist
- Café Latte Barista
- Assistant Beverage Manager
- Bell/Valet Services Attendant
- Groundskeeper
- Engineer
- Room Service Server
- 240 West Server
- Waterfront Bartender - OC
- Banquet Bartender - OC
- Banquet Barback - OC
- Waterfront Cook I
- Waterfront Server
- Bartender - Waterfront
The Abbey Resort
334 Room Hotel
The Friendliest Resort in Lake Geneva is growing our team!
Explore everything a career in hospitality has to offer when you join the team at The Abbey Resort. We aim to hire individuals who are ready and committed to a "Can Do" Attitude by creating memorable experiences in the lives of all we serve.
As part of the Abbey Resort family, you will have the opportunity to join an incredibly talented team with great benefits and opportunities for growth and advancement both in our resort and at our sister properties worldwide.
Benefits
- Employee discounts on property and at other First Hospitality properties
- Guest room discounts for friends and family
- Free meals with every shift
- On the job training
- Welcoming and supportive global network
- Medical, dental, and life insurance, 401K and more for full-time employees
- Dental, Vision, and Teladoc benefits for part-time employees
- Housing options at our retreat center