JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full service resort situated on the beautiful shores of Lake Geneva. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.  

BASIC FUNCTION: The Lead Barista will be responsible overseeing the day-to-day operations at Café Latte. They are responsible for training new employees, for creating beverages, providing snacks, and taking orders for customers in our Café Latte.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

Experience as a Barista preferred

High School diploma/On the Job Training

Customer service or retail experience preferred

Excellent communication, organizational and interpersonal skills with the ability to maintain energy & enthusiasm

Command of the English language, written and verbal

Must have basic math skills for money handling

Must be able to work weekends and holidays

Must have excellent attendance and punctuality

Ability to multi-task under pressure

ESSENTIAL FUNCTIONS:

Greet and serve all guests in a positive and friendly manner.

Follow predetermined instructions regarding recipes and quantities, following drink specifications exactly.

Properly use the POS system – i.e. Teres

Prepare coffee and food orders effectively as they are received.

Must follow accepted procedures for product handling and storage.  All items are to be rotated and changed when needed.

Responsible for cash handling and bank procedures as outlined by the Accounting Department

Maintain a neat and organized workstation (including freezers, coolers, countertops and floors) to ensure a safe and sanitary work environment.

Communicate with the Manager on duty about any problems or complaints.

Establish and maintain good working relationships with manager, co-workers and other departmental staff.

Be aware of food and product inventory to ensure adequate par stocks.

Be familiar with and comply with all security procedures for the outlet.

MARGINAL FUNCTIONS:

Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

Required to perform other tasks and duties as assigned.

Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.

Be alert to the customers’ needs and be familiar with products and ingredients to answer questions

ENVIRONMENT: Indoors, dimly lit, car and climate-controlled environment. Constantly exposed to hot items. Will be standing on cement surfaces with rubber mats.