JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full service resort situated on the beautiful shores of Lake Geneva. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.  

BASIC FUNCTION: Lead Banquet Set-Up attendants are responsible for collaborating with event planners and clients to understand event requirements and ensure all details are covered; supervising and directing the set-up team to ensure efficient and timely completion of tasks; ensuring that all setups meet the required standards and specifications; addressing any issues that arise during the setup process and making necessary adjustments; overseeing the inventory of setup materials and equipment, ensuring everything is in good condition and available when needed; and communicating with clients to confirm details and address any last-minute changes or requests

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• 3+ years of experience in event setup or a related field is usually required
• Proven experience in a supervisory or managerial role where you have gained hands-on experience leading teams and managing projects
• Experience in customer-facing roles and an ability to anticipate client needs to ensure exceptional service
• Demonstrated ability to handle unexpected issues and make quick decisions

ESSENTIAL FUNCTIONS:

• Supervising and guiding the setup team to ensure tasks are completed efficiently and accurately.
• Planning and coordinating setup schedules to meet production deadlines.
• Ensuring that all setups meet the required quality standards and specifications.
• Providing training to team members on setup procedures and safety protocols.
• Addressing and resolving any issues that arise during the setup process.
• Facilitating clear communication between different departments to ensure seamless operations.
• Managing resources, including equipment and materials, to optimize setup processes

MARGINAL FUNCTIONS:

• Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Required to perform other tasks and duties as assigned.
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.
• Maintain open communication with management and other employees.
• Be well organized and efficient

ENVIRONMENT: Indoor and outdoor environments, working for as long as a function last. Indoor working conditions include walking on a carpeted areas and vinyl areas. Outdoor working conditions include walking on cement and grass.

We are An Equal Opportunity Employer