posted April 22, 2026
Compensation: $18.00 per hour
What's in it for you…
- Insurance enrollment available from DAY 1!
- Paid time off available from DAY 1!
- Holiday pay available from DAY 1!
- 401(k) enrollment after 30 days!
- Hotel and travel discounts at various destinations!
- Professional development opportunities!
About this job...
Our Spa Coordinator serves as the central point of contact for all spa guest interactions, ensuring a seamless, elevated experience from arrival through departure. This role combines exceptional guest service skills, meticulous organization, and operational support to uphold the luxury standards of a high‑end hotel spa. The ideal candidate is polished, detail‑oriented, and thrives in a guest‑focused, fast‑paced environment.
What you'll be doing...
Guest Experience & Front‑of‑House Excellence
- Welcome spa guests with warmth, professionalism, and a refined hospitality presence
- Manage all spa reservations, check‑ins, and check‑outs with efficiency and discretion
- Provide clear, knowledgeable information on spa services, amenities, and policies
- Anticipate guest needs and personalize interactions for VIPs, hotel guests, and repeat clientele
- Resolve guest inquiries or concerns promptly and gracefully, escalating when appropriate
Scheduling & Administrative Support
- Coordinate daily therapist schedules, treatment room assignments, and service flow
- Maintain accurate guest profiles, service notes, and preferences within the spa system
- Process payments, gratuities, memberships, and retail transactions with precision
- Prepare daily reports, end‑of‑shift reconciliations, and operational logs as required
- Monitor appointment flow to maximize efficiency while preserving service quality
Retail & Brand Representation
- Present and recommend luxury spa retail products in a consultative, service‑driven manner
- Support spa revenue goals through thoughtful upselling that enhances the guest experience
- Consistently represent the hotel and spa brand with poise, professionalism, and discretion
Spa Operations & Team Coordination
- Liaise with therapists, spa management, housekeeping, and hotel departments to ensure smooth operations
- Maintain front desk, relaxation areas, and retail displays to luxury presentation standards
- Assist with inventory tracking, supply coordination, and special spa events or promotions
- Uphold all health, safety, and cleanliness standards in accordance with spa protocols
Requirements...
- Minimum 1–2 years of experience in a luxury spa, hotel, resort, or high‑end hospitality setting preferred
- Strong guest service and interpersonal communication skills
- Professional appearance and demeanor consistent with a luxury brand
- Proficiency with spa booking systems and POS platforms; Book 4 Time experience preferred
- Excellent organizational skills and attention to detail
- Ability to remain calm, polished, and efficient in a high‑volume service environment
- Discretion and respect for guest privacy and confidentiality
- Flexible availability, including weekends and holidays
Communication:
- Excellent verbal and written communication skills
- Must be able to speak, read, and write in primary language used in the workplace
Physical:
- 8+ hours per day at standing computer/desk
- Stand and walk frequently throughout the workday
- Lift, lower, and maneuver up to 30 pounds occasionally
About First Hospitality…
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
Hutton Hotel
1808 West End Avenue
Nashville, TN 37203
Free downtown parking and free shift meals!
Current Job Openings
- Cafeteria Attendant
- Front Desk Agent (Hotel)
- Front Office Supervisor
- Hotel Engineer
- Housekeeping Supervisor
- Room Attendant
- Luxury Spa Esthetician
- Luxury Nail Technician
- Spa Coordinator at Luxury Hotel
- Luxury Spa Esthetician
- Luxury Spa Massage Therapist
- Luxury Spa Massage Therapist
- Recruiter and Human Resources Coordinator
Hutton Hotel
Hotel with 250 Rooms
Hutton Hotel
Set in the city’s lively West End neighborhood and steps from the heart of Music Row, Hutton Hotel invites guests to find their inspiration through an immersive journey into Nashville’s creative culture.
The hotel offers 250 guestrooms, including 52 suites with floor-to-ceiling windows and expansive penthouses featuring signature personal service.
Additional amenities include Analog, an intimate entertainment venue and cocktail bar with a regular calendar of performances; the Writers Studios, fully outfitted creative spaces for musicians to play and record; as well as 20,000 square feet of flexible meeting and event spaces, all on one floor for easy access.
Analog
Analog, our intimate live music and entertainment venue, immerses audiences in Nashville’s unrivaled music scene.
Featuring an impressive lineup of rising stars and well-known performers, it provides some of the best venue acoustics in the city while offering an interactive and engaging experience for audiences and artists alike. Analog gets you up close and personal, in a setting that feels like a comfortable living room. From the gifted musicians to the inviting design, everything here is an artistic experience—right down to the inventive craft cocktails.
Gatherings
Life’s special moments deserve the perfect backdrop—which is why Nashville is so popular for celebrations and events with family, friends, and colleagues.
The magnetic nature of the city combined with great shopping, dining, and music, make this a prime location to come together for meetings, weddings, and momentous occasions. And with more than 20,000 square feet of flexible event spaces, including our signature Analog music venue and the spectacular Vista Ballroom, Hutton Hotel is the place to celebrate milestones with those who matter most.
