JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full service resort situated on the beautiful shores of Lake Geneva. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.  

BASIC FUNCTION:The Wedding – Catering Sales Manager must execute detailed sales contracts, and successfully manage all aspects of event planning and coordination with both external vendors and internal operating departments. Effectively communicate event details to all operating departments via banquet Event Orders, Group Resumes and regularly scheduled internal meetings. Work with the Director of Catering & Conference Services to ensure administrative duties are being carried out based on schedule of due dates and needs.

The Wedding – Catering Sales Manager is responsible for solicitations of new accounts, and maintaining relationships with existing accounts, to meet and/or exceed all budgeted revenue goals. Focus is on the wedding market and business: at times will also service and solicit business from non-wedding markets based on Resort’s needs, or in conjunction with corporate general Catering campaigns and initiatives.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school diploma or equivalent.
• Four-year college degree, preferably in the hospitality industry or equivalent work experience.
• Working knowledge of a hotel.
• 1 – 2 years previous experience in the hospitality industry.
• CMP certificate desirable, but not necessary.
• Requires excellent communication skills, both verbal and written of the English language.
• Must possess excellent interpersonal and sales-related skills.
• Must have excellent computational and analytical abilities, exceptional organizational skills with keen attention to detail.  
• Must have strong computer skills and detailed knowledge of various computer programs, including but not limited to Microsoft Word, Excel, and Outlook.
• Able to quickly learn and function in the Delphi system.
• Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items.
• Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up.
• Ability to act independently with minimal or no supervision.
• Desire to participate as part of a team.

ESSENTIAL FUNCTIONS:

• Solicit new and existing accounts to meet or exceed budgeted revenue goals through telephone solicitation, outside sales calls, site-inspections, written communication, and on-going innovation in weddings market offerings in conjunction with Director of Catering & Conference Services and Director of Sales & Marketing.
• Receive visitors, guests and clients various times of the day and/or evening, any day of the week, including holidays and weekends.
• Answer questions and concerns in a timely manner, follow through either to resolution or refer to the appropriate manager.
• Prepare accurate correspondence to customers, and maintain internal booking reports and file maintenance (Delphi).  Stay current with Delphi and update account data as necessary.
• Respond and sell to all telephone and walk-in inquiries.
• Follow-up on all function details with Banquet Manager, Executive Chef, Audio-Visual Technicians, Equipment Rentals, etc.
• Work with other departments within the hotel to provide quality service to customers both in the pre-planning stage as well as day of event.
• Develop/maintain knowledge of market trends, competition and customers.
• Produce accurate client BEOs and Group Resumes, and communicate any changes/updates to all resort departments.
• Supervise the accurate recording and compiling of information.  Correctly retaining records, files and logs in accordance with established procedures.
• Recommend profit improvements to Director of Catering.
• Attend community/social events and industry meetings.
• Accurately forecast catering food, beverage, room rental and miscellaneous revenue within a +/_ 5%
• Participate in site-visits, planning meetings and menu tastings as required.
• Verify and manage credit information and deposit schedules.
• Participate in business review meetings (e.g. Banquet Event Order, Resume).
• Participate in Pre/Post-Event meetings. Review estimates and final bills with clients.

MARGINAL FUNCTIONS:

• Required to perform other tasks and duties as assigned.
• Weekly scheduled hours may vary on business needs and may or may not include holidays, weekends and various shifts.
• Interact positively and assist with other departments as required.
• Respond to any reasonable task as assigned by Director and/or Senior Leadership and/or Executive Team.
• Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

ENVIRONMENT:  Office setting, hard surfaces with overhead artificial lighting and comfortable regulated ventilation.  Property venue touring and event oversight will include both indoor and outdoor venues, and all-weather conditions.  

We are an Equal Opportunity Employer