JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full service resort situated on the beautiful shores of Lake Geneva. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.  

BASIC FUNCTION: The Manager is responsible for all front of the house aspects of food and beverage operations in the outlets. Overseeing the operation and staff of the restaurants and deck to maintain the highest level of standards and efficiency.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

3 years of restaurant manager experience.

Ability to make quick decisions in high stress situations.

Excellent customer service skills.

Pleasant and positive personality.

Well organized.

ESSENTIAL FUNCTIONS:

Responsible for maintaining a consistently smooth-running operation.

Monitor and critique food quality and service levels.

Forecasting and scheduling of staff according to occupancy levels.

Daily tracking of payroll and revenue.

Coaching and counseling staff, as well as holding monthly meetings for staff.

Ensure physical atmosphere and cleanliness of restaurant, including inspecting tabletops, and side-stations.

Monitoring of all current inventories and assist in end of the month inventories.

Attending department head, conference review, food and beverage and pre-con meetings as required.

Responsible for timely performance evaluations of staff.

Maintaining profitability of restaurant through forecasting and staffing.

Communicate with Assistant Director of Food and Beverage, etc. on all upcoming events, promotions, new products, etc.

Handling of guest complaints in a professional and efficient manner.

Providing a pleasant and efficient atmosphere for staff and guests.

Computer skills and demonstrated proficiency with Microsoft Office Word, including Word, Excel and Outlook including Calendar management, Open Table, Adobe Acrobat, POS Systems (i.e. SMS Teres).  Exposure to scheduling, purchasing and point of sale systems

Complete ServSafe Manager Certification

Complete ServSafe Responsible Beverage Service Course – or proof of current certification (i.e. Basset)

MARGINAL FUNCTIONS:

Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

Required to perform other tasks and duties as assigned.

Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.

Assist in the restaurant in whatever capacity needed.

Help out in other food and beverage outlets when needed.

ENVIRONMENT: Indoors, dimly lit, carpeted, climate-controlled environment. Hard kitchen floors with occasional slippery or greasy areas. Handling hot china and silver. Outdoors, cement surfaces, with exposure to outdoor climate and elements.

We are an Equal Opportunity Employer

M/F/D/V