What's in it for you...

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

The Outlets Manager performs a key role on the hotel team by ensuring employee and guest satisfaction in every aspect of the several F&B outlets.  By promoting an environment of hospitality, cleanliness, quality, accuracy, and engagement, the Outlets Manager is responsible for cultivating a best-in-class culture.

What you'll be doing...

• Oversee the day to day operations of the Colonial Room restaurant, Polo Lounge, Aroma de Café coffee shop, In-Room Dining, and any associated events/activations.
• Ensure staff receive proper training on quality and service standards and have the tools & equipment to effectively carry out their job functions
• Achieve and maintain budgeted revenues as instructed by hotel leadership
• Maintain labor cost to meet or exceed budget through effective staff scheduling and labor management
• Train staff in operational standards and follow-up on that training to ensure levels of service are maintained
• Establish and achieve quality and guest satisfaction goals
• Maintain set food and liquor costs
• Maintain a floor presence during needed meal periods to ensure optimal guest service
• Conduct routine brand standard audits designed to ensure optimal service execution
• Complete additional duties as assigned by hotel leadership

Requirements...

• Must be able to speak, read, write and understand the primary language(s) used in the workplace
• Requires good communication skills, both verbal and written
• Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
• Strong administrative skills, to include business writing, mathematics for basic accounting and knowledge of Microsoft Office programs
• Ability to stand and walk for hours at a time
• Must be able to lift up to 30 pounds occasionally
• Understand this role requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity.
• Some college and/or advanced training in food operations preferred
• Prior restaurant and bar supervisory experience required; hotel restaurant experience preferred
• Ability to work calmly under stressful situations
• Ability to maintain high level of guest satisfaction is in absolute requirement for this position

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.