What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About This Role

At Hancock Hotel, our Maintenance Technicians play a vital role in creating an exceptional guest experience. More than simply repairing equipment, our technicians are trusted problem-solvers who help ensure every guest enjoys a comfortable, safe, and memorable stay.

Whether responding to a guest who needs help operating their thermostat, replacing batteries in a TV remote, unclogging a toilet, repairing an HVAC unit, troubleshooting electrical or mechanical systems, or maintaining the beauty of our outdoor spaces, our Maintenance Technicians approach every task with professionalism, urgency, and genuine hospitality.

Our ideal candidate enjoys working with their hands, takes pride in solving problems, is comfortable interacting with guests, and is committed to delivering outstanding service while embodying our values of Drive to Win, Deliver with Passion, Desire to Serve, Own the Outcome, and Keep it Real.

What You'll Do

Guest Service & Hospitality

• Respond promptly and professionally to guest maintenance requests while providing friendly, courteous service.
• Assist guests with minor in-room issues such as:
  • Replacing TV remote batteries
  • Operating thermostats or in-room technology
  • Troubleshooting televisions and Wi-Fi-related equipment
  • Addressing HVAC concerns, including air conditioning or fan issues
  • Unclogging toilets and drains
  • Resolving minor plumbing, lighting, or furniture concerns
• Communicate clearly with guests throughout the repair process and ensure concerns are resolved to their satisfaction.
• Collaborate with Front Desk and Housekeeping to prioritize guest-impacting maintenance issues.

Preventative & General Maintenance

• Perform preventative maintenance throughout the hotel to ensure equipment and facilities remain in excellent working condition.
• Complete routine inspections of guest rooms, public spaces, mechanical systems, and hotel equipment.
• Diagnose, troubleshoot, and repair building systems and equipment.
• Perform repairs involving:
  • Electrical systems
  • Plumbing
  • HVAC
  • Carpentry
  • Painting
  • Drywall and finishing
  • Doors, locks, and hardware
  • Appliances and equipment
• Maintain accurate records of maintenance activities and completed work orders.

Exterior & Grounds Maintenance

• Maintain the appearance and safety of the hotel's exterior, landscaping, sidewalks, parking areas, and entrances.
• Perform seasonal outdoor maintenance including:
  • Landscaping and plant care
  • Mulching and trimming
  • Leaf removal
  • Snow and ice removal
  • Salting walkways
  • Pressure washing
  • Outdoor lighting repairs
• Work comfortably in varying weather conditions, including hot summer temperatures and cold winter conditions.

Safety & Operations

• Safely operate hand tools, power tools, ladders, lifts, and maintenance equipment in accordance with company safety standards.
• Follow all OSHA safety guidelines and hotel safety procedures.
• Identify potential safety hazards and correct or report them immediately.
• Support hotel emergency procedures and assist during emergencies as needed.
• Maintain an organized, clean, and safe maintenance shop and work environment.

Teamwork

• Partner with all hotel departments to ensure maintenance needs are addressed efficiently.
• Communicate repair status and project updates with leaders and fellow team members.
• Assist with special projects, renovations, furniture moves, room setups, and other operational needs.
• Support the team wherever needed to provide an exceptional guest experience.

What We're Looking For

Experience & Education

• High school diploma or equivalent required.
• Two (2) or more years of maintenance experience preferred, ideally within hospitality, commercial facilities, apartments, healthcare, or similar environments.
• Experience with electrical, plumbing, HVAC, carpentry, painting, or mechanical systems preferred.
• Trade certifications are a plus but not required.
• Valid driver's license preferred.

Skills & Qualifications

• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and interpersonal skills.
• Comfortable interacting with guests in a professional and friendly manner.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and commitment to quality workmanship.
• Ability to work independently while also contributing to a collaborative team.

Physical Requirements

• Frequently stand, walk, bend, kneel, crouch, climb, reach, and work from ladders throughout the shift.
• Frequently lift, carry, push, and pull up to 50 pounds and occasionally up to 75 pounds with or without reasonable accommodation.
• Work both indoors and outdoors in varying temperatures and weather conditions.
• Safely operate maintenance equipment, power tools, and machinery.
• Visually inspect equipment, read gauges, diagrams, manuals, and work orders.

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.