What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job…

The Operations Coordinator supports the day-to-day operational functions of the hotel to ensure seamless guest experiences and efficient internal processes. The role acts as a central point of coordination between departments, including Front Desk, Housekeeping, Food & Beverage, and Maintenance to maintain service standards, optimize workflow, and address operational challenges in real time. 

What you’ll be doing…

• Coordinate daily hotel operations across departments to ensure alignment and efficiency
• Assist leadership in executing operational plans, schedules, and service standards
• Act as a liaison between departments to facilitate communication and resolve issues
• Assist with scheduling, inventory tracking, and supply management
• Ensure timely follow-up on service requests, maintenance needs, and guest concerns
• Coordinate special events, VIP arrivals, group bookings, and internal projects
• Support front-of-house teams to deliver exceptional service and resolve escalated guest issues
• Assist in implementing service improvement initiatives
• Support audits, inspections, and quality control initiatives
• Ensure adherence to hotel policies, brand standards, and safety regulations
• Support and complete other duties as assigned by Management

Requirements…

Experience & Education: 

• Associate or bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)

• 1–3 years of experience in hotel operations or hospitality environment

• Experience in multi-department coordination is a plus

Communication:

• Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
• Strong administrative skills with intermediate experience with Microsoft Office systems
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day; stand, sit, and walk frequently throughout the workday
• Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.