What’s in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

You’ll enjoy this job because…

• You want to learn and grow in the field of Sales, Events, & Marketing
• You’re detail-oriented and have a strong focus on accuracy
• You enjoy applying knowledge to business processes
• You’re self-motivated to achieve success
• You enjoy working in a fast-paced environment

What you’ll be doing…

Sales/Catering/Conference Services

• Assist group, catering and conference services teams in preparing proposals, contracts, BEO’s, Resume’s and assign electronic leads as directed (as needed).
• Lead Coordinator: Distribute Leads/Opportunities to respective manager based on deployment. 
• Enter group bookings and event space in the property’s Sales & Catering system.
• Prepare and distribute weekly BEO’s and Resumes to appropriate operating departments.
• Create, update, and maintain sales & catering files as needed.
• In collaboration with the sales team, conduct any walk-in or scheduled tours for social blocks and corporate/group potential clients as needed in the absence of the sales team.
• Assist the DOSM, DOM and DOCCS in developing and producing promotional flyers and marketing material, maintain all digital assets.
• Produce sales & catering material to include but not limited to name badges, tent cards, menus and menu cards, and other miscellaneous related collateral.
• Assist in managing BEO book and daily change log.
• Inspect show rooms and available meeting space for site tours and client meetings; prepare and distribute Daily Site Tour list.
• Assist the Conference Services, Catering Sales & Banquet department in setting meeting rooms, and respond to guest needs as necessary, as needed and depending upon staffing levels.
• Maintain a professional and creative attitude while coordinating with internal and external customers.
• Special projects as assigned by the DOSM and DOCCS.
• Answer general sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
• Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
• Account Service and Management: Maintains well documented, accurate, organized, and up-to-date file management to serve client and employer in the most expedient, organized, and knowledgeable manner.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous, and ethical interpersonal interaction.
• Support sales personnel to achieve required sales team goals.
• Have current knowledge of hotel rates, strategies, discounts, and promotions.
• Have effective communication and complete data entry in information systems with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
• Promptly, the same day or by 10am the next business day, follows up on all customers’ needs and inquiries in an efficient and expedient manner.
• Assists the Sales and Catering department with monthly luncheons, client events, etc.
• Conduct walk-in tours when sales/catering managers are not available.
• Create amenity cards/forms  for guests for  VIP’s, Meeting Planners, etc. etc. Keep supplies stocked and on hand.
• Work with sales & catering team on all group turnover and proper execution of the groups.

Marketing

• Maintain Standard Operating Procedures (SOPs) for interdepartmental collaboration and communication.
• Assist in the organization of sales presentations, reports and tracking systems.
• With assistance and support of the GM/DOSM/DOM, ensure brand consistency across all hotel and outlet promotional materials, signage, and digital channels.
• Maintain marketing asset libraries, including photos, logos, and brand collateral.

Requirements…

• High School Diploma or equivalent
• Previous sales, hospitality, and administrative experience preferred.
• Demonstrate excellent interpersonal and customer service skills
• Must be able to effectively communicate with a variety of personality types and situations
• Demonstrate excellent time management skills with proven ability to meet deadlines
• Effectively use Microsoft Office 365 suite at an intermediate skill level
• Maintain high degree of organization and accuracy
• Able to sit at a desk/computer for hours at a time

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.