What's in it for you...

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Complimentary parking and associate meals!
• Professional development and promotion opportunities!

About this job...

Sales Managers are the headliners behind our hotel’s revenue performance—the high-energy, driven, and competitive rhythm section that keeps the business in perfect tempo. They lead the charge in prospecting new opportunities, negotiating winning contracts, and orchestrating seamless client experiences that turn first-time bookings into encore performances.

This role calls for a natural performer: someone who can read the room, adapt their sales style like a great musician shifts keys, and confidently hit ambitious targets. From the first outreach to the final signed agreement, Sales Managers compose complete solutions—blending strategy, creativity, and relationship-building to deliver results that resonate.

At its core, the Sales Manager’s mission is to discover new audiences, close the deal, and create unforgettable client experiences—earning standing ovations, repeat business, and long-term loyalty by consistently exceeding expectations.

What you'll be doing...

• Using business tools and first-hand observation, analyze market competition, market trends, and identify client needs.

• Proactively solicit and secure Business Travel and Leisure business accounts using proven sales strategies aligned with the hotel’s brand and vision.

• Achieve revenue and market share goals by working in conjunction with the Director of Sales and Marketing, supporting cross-segment selling tactics as needed.

• Manage client contract processes including negotiation, provisions, and solution-based selling, capturing all information necessary for seamless stay experiences.

• Coordinate and conduct site tours emphasizing features to meet client needs and opportunities to enhance overall satisfaction.

• Engage in purposeful communication and build long-lasting relationships with clients, creating an open dialogue to uncover client expectations and unrealized needs.

• Promote hotel brand loyalty programs, encourage client participation, and offer special rate packages and upgrades when appropriate.

• Effectively communicate with hotel departments to ensure timely and accurate delivery of client expectations, fulfillment of needs, and challenge resolution.

• Always maintain professionalism consistent with hotel brand and company expectations.

Requirements...

Experience & Education:

• 2+years of sales experience, preferably in hotels or related fields.
• 4-year degree in hospitality management or sales preferred, or equivalent experience and education.

Communication:

• Strong leadership skills; a natural motivator
• Strong management reporting skills
• Strong Communication Skills (written, verbal and formal presentation style)
• Speaks English Fluently

Education and/or Experience:

• 4-year degree in hospitality management or sales preferred, or equivalent experience and education.

Language Skills:

Ability to read and interpret work documents. Ability to effectively present information and thoroughly answer questions in one-on-one and small group situations to customers, clients, and other employees of the organization in English.

Reasoning Ability and Computer Skills:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to efficiently use Microsoft Office programs.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand or walk for an extended period of time. The employee will be required to view and work on a computer screen for the duration of shift (8 hours or longer). Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.