Night Auditor

hospitality on hand all through the night

posted July 1, 2025

Compensation: $16.00 per hour

What's in it for you…

  • Insurance enrollment available from DAY 1!
  • Paid time off available from DAY 1!
  • Holiday pay available from DAY 1!
  • 401(k) enrollment after 30 days!
  • Hotel and travel discounts at worldwide destinations!
  • Professional development and promotion opportunities!

About this job...

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items .  Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

  • Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
  • Thank departing guests, verify accurate billing, and encourage return visits.
  • Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
  • Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
  • Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
  • Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
  • Listen to guests and empathize with their challenges.  When necessary, solicit guest feedback and act on guests concerns.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
  • If applicable, maintain balance and security of house bank and accurately log all transactions.

Requirements...

Experience & Education:

  • 2+ years of customer service experience, preferably in Hospitality or related industry
  • High School diploma or equivalency education certificate required

Communication:

  • Excellent verbal and written communication skills
  • Must be able to speak, read, and write in primary language used in the workplace

Physical:

  • 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
  • Lift, lower, and maneuver up to 30 pounds occasionally
  • Ability to independently work during overnight hours

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Holiday Inn Express Milwaukee-West Medical Center

11111 West North Avenue

Wauwatosa, WI 53226


Hotel with 121 Rooms
Managed By First Hospitality
Current Job Openings

Holiday Inn Express Milwaukee-West Medical Center

Hotel with 121 Rooms

ABOUT OUR HOTEL

Wauwatosa Lodging Near Milwaukee Hospitals

Hotel in Wauwatosa near the Milwaukee Regional Medical Center

Holiday Inn Express Milwaukee West Medical Center is located just 2.5 miles from Froedtert Hospital, Children’s Hospital of Wisconsin and Milwaukee Regional Medical Center.

We are close to Fastenal, GE, Johnson Controls, and many Milwaukee attractions such as American Family Field and Petit National Ice Center. Our free shuttle operates in a generous 5 mile radius so leave the stress of driving to us! We are located just 25 minutes Mitchell International Airport (MKE).

Our accommodations provide our guests all the conveniences of home. Complimentary WiFi, parking and hot breakfast are just a few of the little things we do to make your stay more comfortable. Each room offers a microwave, mini refrigerator, Keurig, 43” adjustable mount TV, spacious work desk with multiple power outlets and in-room safe.