Assistant General Manager

Residence Inn Ann Arbor Downtown

posted March 26, 2025

Compensation: $70,000 to $80,000 per year, plus bonus

What's in it for you…

  • Insurance enrollment available from DAY 1!
  • Paid time off available from DAY 1!
  • Holiday pay available from DAY 1!
  • 401(k) enrollment after 30 days!
  • Hotel and travel discounts at worldwide destinations!
  • Professional development and promotion opportunities!

About this job…

The Assistant General Manager is responsible for the overall operation of the hotel including front office, housekeeping, food services, and maintenance.  Assistant General Managers help set the culture of the workplace with an unwavering emphasis on guest satisfaction and associate performance.  Tasked with cultivating a best-in-class team, the Assistant General Manager works closely with the hotel team on hiring, training, and retention efforts.  Additionally, the Assistant General Manager assists management of hotel profitability though effective resource utilization.  Successful Assistant General Managers will lead a well-functioning hotel operation, meet revenue budgets, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.

What you’ll be doing…

  • Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
  • Effectively manage budgeted revenue by partnering with sales and revenue management.
  • Control purchasing to ensure effective management of controllable expenses.
  • Hire, train, and motivate an effective hotel team to deliver on guest expectations.
  • Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
  • Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
  • Effectively communicate with all hotel departments to ensure availability of supplies and tools needed to perform work.
  • Listen to guests and empathize with their challenges and act on guests concerns.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Success factors…

Experience & Education: 

  • 5+ years of hotel management experience, preferably with the same brand
  • Experience or involvement with sales and revenue management preferred
  • Bachelor’s degree or equivalent education and experience required
  • Valid driver’s license

Communication:

  • Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
  • Strong administrative skills with intermediate experience with Microsoft Office systems
  • Must be able to speak, read, and write in primary language used in the workplace

Physical:

  • 8+ hours per day; stand, sit, and walk frequently throughout the workday
  • Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.

Residence Inn Ann Arbor Downtown

120 West Huron Street

Ann Arbor, MI 48104


100 Room Extended Stay
Managed By First Hospitality

Benefits on Day 1, Travel Discounts, Bonus Program, Opportunities for Advancement

Residence Inn Ann Arbor Downtown

100 Room Extended Stay

Be At Home In Downtown Ann Arbor

Find Residence Inn Ann Arbor Downtown just a few blocks from the University of Michigan and steps from dozens of popular restaurants and shops in Ann Arbor, MI. This pet-friendly hotel is situated in the heart of downtown, making it ideal for long visits. 

Make yourself at home in our hotel's modern open-concept public spaces. We offer refreshing amenities to elevate your downtown stay, including our hotel's free hot breakfast, an indoor pool and a 24-hour fitness center. 

While out and about in Ann Arbor, let us pick up and deliver groceries to your suite as part of our exceptional service. From fully equipped kitchens to free Wi-Fi, our hotel accommodations have everything you need to feel at home, including dog-friendly amenities and separate areas to live, work, dine and dream. Welcome to Residence Inn Ann Arbor Downtown, where it's all here, waiting for you.