posted February 1, 2025
Compensation: $20.00 to $22.00 per hour
What's in it for you…
- Insurance enrollment available from DAY 1!
- Paid time off available from DAY 1!
- Holiday pay available from DAY 1!
- 401(k) enrollment after 30 days!
- Hotel and travel discounts at worldwide destinations!
- Professional development and promotion opportunities!
About this job...
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
What you'll be doing...
- Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
- Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
- Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
- Assist callers with booking dinner reservations for The Left Bank and take inquires for spa services at Le Spa.
- Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
- Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
- Always maintain professionalism consistent with hotel brand and company expectations.
- Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
- Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
- If applicable, maintain balance and security of house bank and accurately log all transactions.
Requirements...
Experience & Education:
- 2+ years of customer service experience, preferably in Hospitality or related industry
- High School diploma or equivalency education certificate required
Communication:
- Excellent verbal and written communication skills
- Must be able to speak, read, and write in primary language used in the workplace
Physical:
- 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
- Lift, lower, and maneuver up to 30 pounds occasionally
About The Weston
The Weston is an award-winning boutique hotel offering an intimate and luxurious experience. With just nine beautifully appointed rooms, an on-site French restaurant, and a petit spa, we provide personalized hospitality in the heart of New England. Recently named the #1 hotel in New England and among the top 20 hotels worldwide by Condé Nast Traveler in 2024, we are proud to set a new standard in excellence. Open for just one year, we are expanding with a new bakery opening soon, enhancing our commitment to culinary and guest experiences.
Current Job Openings
The Weston
8 Room Hotel
A bespoke hospitality experience in the heart of Vermont’s Green Mountains
The Sharp Family, multi-generational hoteliers, invites you to experience their newest property this summer at 630 Main Street. Formerly the Inn at Weston, the rebrand is an expression and celebration of the family’s lifelong commitment to high-end hostelry and impeccably discreet service. In a style that blends New York’s legendary Carlyle and Gramercy Park Hotels, owned and operated by the family for forty plus years, guests of The Weston will feel as if on holiday at a grand country home. Every detail is anticipated, and the staff is always personal but never too familiar.
In an historic village setting, the Weston offers five guest rooms and three grand suites situated between two fastidiously renovated buildings. Each living space is distinguished by its own sense of style. English and American antiques, curated fine art, sumptuous linens, and hand-carved poster beds create a warm and welcoming feel. Sophisticated master baths shine with Lefroy Brooks hardware, and feature spacious vanities, walk-in showers, and soaking tubs. Certain rooms afford private deck access for outdoor dining and sunbathing in season. Other feature dedicated space for fabulous in-room meals. Wellness amenities on the campus include fitness, spa, and yoga studio. Property amenities include the fantastic Left Bank bistro, outdoor gathering space with fire pit, bocce court, and kitchen gardens.
With a full panoply of services illuminated on these pages, together with a dining experience unparalleled, we offer you the newest destination for respite, beauty, and unparalleled service.
