Room Attendants make a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home. Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return. The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.
Drive Revenue, Lead a Winning Team & Make Your Mark in Chicago’s West Loop!
The Complex Director of Sales drives revenue generation through aggressive goal setting, team motivation, and proven sales strategies at our dual branded hotel. They support client needs throughout the process, and book repeat business by exceeding client expectations. Keen understanding of market trends, intuitive networking, and adept negotiation skills are necessary for success as a Complex Director of Sales. The primary role of the Complex Director of Sales is to lead both hotels' profitability through an innovative and entrepreneurial spirit, develop and execute a strategic sales and marketing plan, motivate the sales team to exceed targets, and achieve revenue and market share goals.
the smiling face of hospitality...front and center
Guest Service Representatives design the guest’s experience during their stay. You are the first line of contact with all guests and clients using your friendly and outgoing personality to greet guests, facilitate guest arrival and departure, and respond to any needs and requests. You take ownership in helping create a positive memorable experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
