May 19, 2022
The Drake Oak Brook, Autograph Collection
2301 York Road
Oak Brook, IL 60523
Telephone (630) 571-0000
Looking for fast promotion opportunity? Within 6 month the Front Office Supervisor can move up into the Guest Service Manager role.
The Front Office Supervisor helps lead the hotel’s front desk and guest services team. Front Office Supervisor must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As a team leader, Front Office Supervisor must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Front Office Supervisor include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.
the smiling face of hospitality...front and center
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
make a world of difference with the simple words, "it's fixed!"
Maintenance Engineers perform an instrumental role in the overall functionality of the hotel facility and system operation. Engineers tackle routine challenges, preventative maintenance, and respond to guest needs when something isn’t working as it should. The primary responsibility of a Maintenance Engineer is proactive upkeep of equipment and systems, proper and adequate repair of building and equipment, safe use of tools and other power equipment, and support of guest and operational needs.
We are looking for a Barback to support our Bartenders and the rest of our staff. You’ll assist with bar opening and closing procedures and perform various behind-the-bar tasks, such as restocking the bar and preparing garnishes. This is be for Thursday, Friday and Saturday nights.