Jobs at Sheraton Suites Chicago O'Hare

• Director of Sales & Marketing (Sales & Marketing)

  Be the innovative and dynamic motivating force driving hotel revenue and market share goals!

  The Director of Sales drives revenue generation through aggressive goal setting, team motivation, and proven sales strategies.  Keen understanding of market trends, intuitive networking, and adept negotiation skills are necessary for success as a Director of Sales.  The primary role of the Director of Sales is to lead hotel profitability through an innovative and entrepreneurial spirit, develop and execute a strategic sales and marketing plan, motivate the sales team to exceed targets, and achieve revenue and market share goals.

• Executive Meetings Sales Manager (Sales & Marketing)

  Great Opportunity to join a fast growing stable company

  Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

• Food & Beverage Manager (Food & Beverage)

  The Food & Beverage Manager performs a key role on the hotel team by ensuring employee and guest satisfaction in every aspect of the food and beverage operation.  By promoting an environment of hospitality, cleanliness, quality, accuracy, and engagement, the Food & Beverage Manager is responsible for cultivating a best-in-class culture.

• Front Office Manager (Guest Services)

  The Front Office Manager leads the hotel’s front desk and guest services team.  Front Office Manager must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience.  As the team leader, Front Office Manager must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior.  The primary responsibilities of a Front Office Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.

• Front Office Supervisor (Guest Services)

  The Front Desk Supervisor is part of the management structure of the Front Office.  He or she will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all front office operations and staff, oversee hotel availability, room inventory and ensure overall guest satisfaction.

• Guest Service Representative (Guest Services)

  the smiling face of hospitality...front and center

  Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience.  Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving.  The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

• Hotel Director of Human Resources (Human Resources)

  The Human Resources Director originates and leads Human Resource practices and objectives driving a team-oriented, high performance culture emphasizing empowerment, quality, and productivity.  Serving as a business thought-partner, the Human Resources Director reports to the General Manager and is on the hotel’s Executive Team.  Key objectives include recruitment and retention of a high-performing team, coaching and development, adherence to business processes, and focus on industry trends and metrics to drive hotel business goals.

• Night Auditor (Guest Services)

  hospitality on hand all through the night

  Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items .  Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

• Operations Manager (Operations)

  Join our award winning team to inspire elevated guest experiences.

  The Operations Manager is responsible for the overall operation of the hotel specifically front office and housekeeping day to day operations. Tasked with cultivating a best-in-class team, the Operations Manager  is responsible for leading hiring, training, and retention efforts.  A successful Operations Manager will lead a well-functioning hotel operation, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates. 

• Room Attendant (Housekeeping)

  fresh, clean, and styled to impress

  Room Attendants make a long-lasting impression and greatly influence the total guest experience.  Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home.  Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return.  The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

• Shuttle Driver - CDL (Transportation)

  The hotel shuttle driver is responsible for the safe and timely transportation of guests to and from specified destinations.  Ensuring up-to-date vehicle maintenance and operation is a critical element of the role.  Effective hotel shuttle drivers will have a track record of safe vehicle operation, easily engage in conversation with guests, and have strong organization and time management skills.

• Starbucks Barista (Food & Beverage)

  welcome to first hospitality. employment for one? right this way...

  Restaurant Servers provide attentive, dynamic, and inspiring tableside service for our restaurant guests.  Thorough knowledge of the food and beverage menus including recommended offerings and pairings is critical to success.  Restaurant Servers must be proactive in handling guest needs, be highly engaging and service-oriented, and take a creative approach to problem solving.  The primary responsibility of a Restaurant Server is to deliver and exceed guest expectations, execute the restaurant vision, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

Apply for these jobs at https://careers.firsthospitality.com/sheraton-suites-chicago/jobs

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