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Guest Service Representative - Front Desk
(Guest Services)
the smiling face of hospitality...front and center
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
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Sous Chef
(Chefs/Kitchen)
Sous Chef | Lead, Mentor & Grow | Day-One Benefits
The Sous Chef reports to and works directly with the Executive Chef, collaborating with menu planning and development, productivity, menu cost controls, and ordering processes to ensure production meets business levels. It is critical that you possess a background and basic knowledge of culinary technique related to the F+B concept(s) for the hotel. This position should be filled by someone who has the intention of becoming an executive chef, as their next role.
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Director of Sales & Marketing
(Sales & Marketing)
Be the innovative and dynamic motivating force driving hotel revenue and market share goals!
The Director of Sales & Marketing is the energy behind the excitement at Lively Hotel—bringing big ideas, bold strategy, and serious revenue-driving power to the table. This leader is also a sales strategist who knows how to turn goals into momentum, rally a team around winning, and build buzz that gets people talking (and booking). With a sharp eye on market trends, a natural talent for networking, and top-notch negotiation skills, they know how to make things happen.
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Banquet Server
(Food & Beverage)
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
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Front Office Manager
(Guest Services)
The Front Office Manager leads the hotel’s front desk and guest services team. Front Office Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Front Office Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Front Office Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams. This is a "working Front Office Manager" role, which means 50-75% of your weekly hours will be spent as the primary Front Desk Team Member on duty.
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Restaurant Bartender
(Bartender/Mixologist)
stir it, shake it, mix it, blend it, pour it, top it, now refill it.
Restaurant Bartenders provide attentive, dynamic, and inspiring beverage service for our restaurant guests. Thorough knowledge of mixology, the restaurant food and beverage menus, and recommended pairings is critical to success. Restaurant Bartenders must be proactive in handling guest needs, be highly engaging, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Restaurant Bartender is to deliver and exceed guest expectations, execute the restaurant vision, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
careers.firsthospitality.com/lively-hotel-at-oak/jobs
