Assistant General Manager

Hilton Garden Inn Indianapolis Downtown

posted November 5, 2024

Compensation: 70000-80000

What's in it for you…

  • Insurance enrollment available from DAY 1!
  • Paid time off available from DAY 1!
  • Holiday pay available from DAY 1!
  • 401(k) enrollment after 30 days!
  • Hotel and travel discounts at worldwide destinations!
  • Professional development and promotion opportunities!

About this job…

The Assistant General Manager is responsible for the overall operation of the hotel including front office, housekeeping, food services, and maintenance.  Assistant General Managers help set the culture of the workplace with an unwavering emphasis on guest satisfaction and associate performance.  Tasked with cultivating a best-in-class team, the Assistant General Manager works closely with the hotel team on hiring, training, and retention efforts.  Additionally, the Assistant General Manager assists management of hotel profitability though effective resource utilization.  Successful Assistant General Managers will lead a well-functioning hotel operation, meet revenue budgets, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.

What you’ll be doing…

  • Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
  • Effectively manage budgeted revenue by partnering with sales and revenue management.
  • Control purchasing to ensure effective management of controllable expenses.
  • Hire, train, and motivate an effective hotel team to deliver on guest expectations.
  • Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
  • Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
  • Effectively communicate with all hotel departments to ensure availability of supplies and tools needed to perform work.
  • Listen to guests and empathize with their challenges and act on guests concerns.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Success factors…

Experience & Education: 

  • 5+ years of hotel management experience, preferably with the same brand
  • Experience or involvement with sales and revenue management preferred
  • Bachelor’s degree or equivalent education and experience required
  • Valid driver’s license

Communication:

  • Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
  • Strong administrative skills with intermediate experience with Microsoft Office systems
  • Must be able to speak, read, and write in primary language used in the workplace

Physical:

  • 8+ hours per day; stand, sit, and walk frequently throughout the workday
  • Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.

Hilton Garden Inn Indianapolis Downtown

10 East Market Street

Indianapolis, IN 46204


188 Room Hotel
Managed By First Hospitality

Medical, dental, vision benefits day 1, PTO available day 1, quarterly performance bonuses, 401k, discounted hotel stays worldwide, complimentary downtown associate parking

Hilton Garden Inn Indianapolis Downtown

188 Room Hotel

Stay in the heart of downtown Indianapolis

Our hotel is next to Monument Circle, surrounded by city dining, shopping, and nightlife. Discover downtown Indianapolis: the Indiana Convention Center, Gainbridge Fieldhouse, Lucas Oil Stadium, and White River State Park are all within a mile of our door. We have a heated indoor pool, fitness center, and restaurant and bar.

Enjoy a cooked-to-order breakfast or dinner at our restaurant, Garden Grille & Bar, when you stay at the Hilton Garden Inn Indianapolis Downtown. After a long day, relax with an evening beverage at the on-site bar. From fine dining to casual bites, this Hilton Garden Inn hotel is in walking distance to most all venues and has numerous dinning experiences.

If meetings are on the agenda, our modern Indianapolis hotel caters to your needs. Host an event for up to 120 guests and make use of our 24-hour business center.