What's in it for you…
- Hotel discount at locations worldwide!
- Paid time off and holiday pay incentives!
- Professional development and promotion opportunities!
- Flexible schedules for full-time and part-time work!
- 401(k) available for all associates!
- Full benefit options available for full-time associates!
About this job...
Hob Nob Baristas provide attentive, dynamic, and inspiring beverage service for our cafe guests. Thorough knowledge of coffee, the restaurant food and beverage menus, and recommended pairings is critical to success. Cafe Baristas must be proactive in handling guest needs, be highly engaging, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Cafe Barista is to deliver and exceed guest expectations, execute the cafe's vision, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
What you'll be doing...
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The primary responsibility of the barista is to create a welcoming and professional atmosphere exceeding guest expectations, execute order prep to a high level of proficiency, resolve challenges, and maintain excellent communication with guests, peers, and supervisors
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Prepare the cafe for service by cleaning guest and service spaces and stocking essential supplies for ease of use
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Learn details on each menu item to provide food and beverage recommendations to guests, highlighting unique offerings and specials
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Accurately detail each order, ensuring accuracy and guest delight
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Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction
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Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the cafe team
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Maintain cleanliness of cafe spaces throughout and after shift, completing side work and stocking as needed or assigned
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Always maintain professionalism consistent with cafe and company expectations
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Know and communicate cafe emergency procedures; inform and assist guests in emergencies
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Take on additional tasks as necessary or assigned by cafe leadership
Requirements...
In depth knowledge of the coffees, teas, preparation methods, and food offerings is crucial to being an effective team member
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Baristas must be proactive in anticipating guest needs and take creative approaches to problem solving
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Effective verbal and written communication skills
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Must be able to speak, read, and write in primary language(s) used in the workplace
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8+ hours per day; stand and walk frequently throughout the workday
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Lift, lower, and maneuver up to 30 pounds frequently
About First Hospitality...
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
