General Manager

What's in it for you…

  • Flexible start date!
  • Competitive total compensation package!
  • Paid time off and holiday pay incentives!
  • Bonus incentives!
  • Professional development and promotion opportunities!
  • Medical, Dental, Vision, and supplemental insurance options!
  • 401(k) available for all associates!
  • Hotel discounts at locations worldwide!
  • $5000 relocation available!

The Hancock...

Uniquely situated on the campus of Marathon Petroleum Corporation, the Hancock hotel is located less than a mile off I-75 in the heart of Downtown Findlay. The Hancock is an independent boutique hotel with 99 guest rooms and is home to Mancy's Steakhouse, a local favorite.

Mancy's Steakhouse at the Hancock Hotel is a new take on an Ohio classic. Mancy’s has gained fame since 1921 by serving the freshest seafood and best quality steaks and chops around. Guests join us for dinner and treat themselves to a selection of fresh-baked breads, sauces, and desserts made from scratch daily. The Hancock Hotel creates a one-of-a-kind experience when guests book our private dining space and indulge in a customized menu prepared by one of our expert chefs. With a selection of more than 100 wines, craft beers, and classic cocktails there's a little something for everyone to enjoy at Mancy's Steakhouse!

About this job…

The General Manager at the Hancock Hotel and Mancy's Steakhouse is responsible for the hotel's overall operation, including front office, housekeeping, food services, and maintenance.  General Managers set the culture of the workplace with an unwavering emphasis on guest satisfaction and associate performance.  Tasked with cultivating a best-in-class team, the General Manager is responsible for leading hiring, training, and retention efforts.  Additionally, the General Manager is responsible for profitability through an effective partnership with sales and revenue management to drive top-line revenue while controlling expenses to meet the budget.  Successful General Managers will lead a well-functioning hotel operation, meet revenue budgets, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.

What you’ll be doing…

  • Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
  • Effectively manage budgeted revenue by partnering with sales and revenue management.
  • Control purchasing to ensure effective management of controllable expenses.
  • Hire, train, and motivate an effective hotel team to deliver on guest expectations.
  • Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
  • Lead the hotel team through personal example while inspiring hotel leaders to uphold the company's and hotel's culture.
  • Effectively communicate with all hotel departments to ensure the availability of supplies and tools needed to perform work.
  • Listen to guests and empathize with their challenges and act on guests' concerns.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Success factors…

Experience & Education: 

  • 5+ years of hotel management experience, preferably in the boutique or independent sector 
  • Experience or involvement with sales and revenue management preferred
  • Bachelor’s degree or equivalent education and experience required
  • Valid driver’s license

Communication:

  • Excellent verbal and written communication skills, including strong diplomacy skills with a focus on problem-solving
  • Strong administrative skills with intermediate experience with Microsoft Office systems
  • Must be able to speak, read, and write in the primary language used in the workplace

Physical:

  • 8+ hours per day; stand, sit, and frequently walk throughout the workday
  • Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.

The Hancock Hotel

631 South Main Street

Findlay, OH 45840

Telephone (419) 423-0631