Director of Human Resources

Cultivate a culture of inclusivity, empowerment, and outstanding hospitality by supporting and motivating team members at Chicago's only tri-brand Hilton Hotel Complex!


The Director of Human Resources originates and leads Human Resource practices and objectives driving a team-oriented, high performance culture emphasizing empowerment, quality, and productivity.  Serving as a business thought-partner, the Director of Human Resources reports to the General Manager and is on the hotel’s Executive Team.  Key objectives include recruitment and retention of a high-performing team, coaching and development, adherence to business processes, and focus on industry trends and metrics to drive hotel business goals.

Work Performed

  • Develop and manage relationships with property leadership team in support of positive associate relations, providing coaching and development as needed

    Balance and prioritize operational and HR needs while driving company and hotel-specific initiatives and programs

  • Develop, recommend, and promote proactive strategies and programs to facilitate a positive employee experience to avoid and/or mitigate labor disruptions and disputes

  • Support the Company’s preemptive labor relationships efforts by overseeing grievance arbitrations while maintaining effective working relationships with union stakeholders

  • Provide business partners with day-to-day counsel and advice regarding labor agreements and employment policies/decisions

  • When needed, represent the Company in arbitration proceedings and serve as the management representative during interactions with union representatives in meetings, investigations, and other union-related activities.

  • Provide effective performance management guidance through coaching, counseling, career development, and support of electronic performance management tracking

  • Lead recruitment and retention initiatives, supporting team members throughout the onboarding and training lifecycle

  • Support safety and security initiatives by collaborating with hotel staff and workplace safety programs and providers

  • Advise business partners on ethical practices to ensure compliance with laws and regulations



  • 5+ years of Human Resource experience, preferably in Hospitality, with a proven track record of success
  • 5+ years progressive experience working in union and non-union environments with strong focus on labor and employee relations

Education & Certification: 

  • Bachelor’s degree in Human Resources or related field or equivalent education and experience
  • Active HR Certification preferred


  • Excellent communication, presentation, and listening skills
  • Bi/Multi-Lingual preferred


  • 8+ hours per day at desk/computer
  • Sit, stand, walk frequently throughout the workday

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  

Equal Opportunity Employer.

Hiltons at McCormick Place

123 E Cermak Rd Suite 300

Chicago, IL 60616

Telephone (312) 791-1121