The Bellperson will greet guests at arrival and departure and ensure all luggage are delivered/collected accurately, efficiently and on time. Maintain proper records of luggage, parcels or letters for guests. Provide information as requested by guests or patrons.

Essential Duties and Responsibilities                                                                                                    

  • Immediately acknowledges and greets guest in a professional manner in accordance with brand standards.
  • Offers assistance with vehicle doors and luggage upon guest arrival.
  • Escorts incoming guests to rooms, assists with luggage and offers information of available services and facilities of hotel, points of interest and local attractions.
  • Explains features of room such as operation of radio, television, air conditioning, and how to place telephone calls.
  • Deliver luggage to guest rooms in timely and professional manner.
  • Arrange and store luggage carts safely and take extreme care when loading and unloading guests’ property.
  • Must thoroughly and professionally communicate with all departments regarding guest needs and requests.
  • Maintain accurate knowledge of all property offerings, including descriptions of all outlets, hours of operation and any in-house events taking place.
  • Knowledge of general local area information.
  • Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
  • Maintain cleanliness of Front Drive and ensure work area is orderly and properly stocked.
  • Complete assigned duties within each shift.
  • Maintains a high level of confidentiality with all guest information.
  • Maintain appearance and uniform standards.
  • Develop and maintain positive communication and teamwork with all co-workers and supervisors.
  • Handle all guest service issues in an immediate and professional manner.
  • Deliver excellent customer service in an efficient manner.

Ambassador Chicago JDV by Hyatt

1301 North State Parkway

Chicago, IL 60610

Telephone (312) 787-3700