Shuttle Driver

Position Summary:

We seek a positive, service-oriented, energetic and self-motivated Shuttle Driver to join our team. The Shuttle Driver will work closely with the hotel’s guest service team.

Responsibilities include but are not limited to:

  • Operate hotel van safely and in compliance with state and federal regulations.
  • Operate guest vehicles safely and in compliance with hotel/company policy.
  • Assist guests in transporting luggage to guest room, vehicle, etc.
  • Provide directions
  • Maintain hotel entrance in accordance with hotel and brand expectations.
  • Represent the hotel in a positive manner at all times.
  • Provide the highest quality of service to ensure a positive experience for all guests.
  • Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
  • Handle all guests' luggage with care.
  • Assist guests with taxis and other transportation needs.
  • Open vehicle and hotel doors and greet arriving and departing guests.
  • Respond to guest questions and give accurate information on local attractions, events and daily activities in the hotel.
  • Be aware of VIP and repeat guests; greet them by name whenever possible.

Communicate with the Front Desk to ensure quick and efficient guest check-ins.

  • Be able to provide detailed and accurate directions both within the hotel and in the surrounding area.
  • Deliver messages and/or packages to guests at their request in a timely manner.
  • Utilize hotel communication device in a professional manner in order to better serve guests effectively and in a timely manner.
  • Answer guest inquiries and/or direct guests to appropriate department or manager.
  • Maintain a neat and presentable lobby and hotel entrance at all times.
  • Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.

Job Requirements:


  • Must have valid driver’s license with a clean driving record and pass a background check.
  • Must be able to accommodate a flexible schedule including weekends and holidays.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Requires grasping, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Must be able to stand for 8+ hours
  • Be able to lift up to 100 pounds and push/pull a cart weighing up to 350 pounds.
  • Requires good communication skills
  • Wear the proper attire/uniform at all times and be well groomed.
  • Know the local area, roadways, and services.
  • High school or equivalent education required.
  • Excellent customer service skills

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.

Hilton Garden Inn Minneapolis Airport Mall of America

1601 East American Blvd

Bloomington, MN 55425

Telephone (952) 854-1687