Position Summary:

We seek a positive, service-oriented, energetic and self-motivated Shuttle Driver to join our team. The Shuttle Driver will work closely with the hotel’s guest service team.

Responsibilities include but are not limited to:

• Operate hotel van safely and in compliance with state and federal regulations.
• Operate guest vehicles safely and in compliance with hotel/company policy.
• Assist guests in transporting luggage to guest room, vehicle, etc.
• Provide directions
• Maintain hotel entrance in accordance with hotel and brand expectations.
• Represent the hotel in a positive manner at all times.
• Provide the highest quality of service to ensure a positive experience for all guests.
• Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
• Handle all guests' luggage with care.
• Assist guests with taxis and other transportation needs.
• Open vehicle and hotel doors and greet arriving and departing guests.
• Respond to guest questions and give accurate information on local attractions, events and daily activities in the hotel.
• Be aware of VIP and repeat guests; greet them by name whenever possible.

Communicate with the Front Desk to ensure quick and efficient guest check-ins.

• Be able to provide detailed and accurate directions both within the hotel and in the surrounding area.
• Deliver messages and/or packages to guests at their request in a timely manner.
• Utilize hotel communication device in a professional manner in order to better serve guests effectively and in a timely manner.
• Answer guest inquiries and/or direct guests to appropriate department or manager.
• Maintain a neat and presentable lobby and hotel entrance at all times.
• Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.

Job Requirements:

Requirements:

• Must have valid driver’s license with a clean driving record and pass a background check.
• Must be able to accommodate a flexible schedule including weekends and holidays.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires grasping, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Must be able to stand for 8+ hours
• Be able to lift up to 100 pounds and push/pull a cart weighing up to 350 pounds.
• Requires good communication skills
• Wear the proper attire/uniform at all times and be well groomed.
• Know the local area, roadways, and services.
• High school or equivalent education required.
• Excellent customer service skills

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.