Senior Sales Manager

We’ve created a very different kind of hotel. Located at McCormick Place, the largest convention center in North America, with a prime location on the shore of Lake Michigan in the heart of Chicago where there is something for everyone and something’s always going on. We are a hotel where the choices are as varied as the people who make them. We are for everyone, with at-your-fingertips convenience and open-armed welcomes. We are every bit a part of McCormick Place, and we are anything but conventional.

We seek a positive, talented, aggressive, energetic, creative and highly self-motivated Senior Sales Manager to join our team.  The Senior Sales Manager will work closely with the hotel’s Sales & Marketing team and report directly to the Associate Director of Sales. This position will be on the First Hospitality incentive plan.

Responsibilities include but are not limited to:

  • Meet or exceed established monthly, quarterly and annual targeted sales goals
  • Maintain an active list of target accounts to ensure continuous relationship development.
  • Establishes new client relationships and maintains existing relationships to maximize revenue.
  • Analyzing competition, market trends and customer needs.
  • Soliciting and servicing major accounts within the corporate and citywide convention markets.
  • Managing sales-related activities and marketing efforts for the property

Maximizing and enhancing room revenues to meet and exceed the hotel's revenue and GOP objectives.

Effectively resolve guest issues that arise as a result of the sales process.  Bring issues to the attention of property and sales leadership team as appropriate.

Other responsibilities include building solid business relationships with local companies, creating innovative means for attracting and retaining groups while maximizing profitability and generating revenue


  • Previous Hotel Sales Leadership Experience (preferably with a national brand, with a proven track record for success in sales and revenue generation)
  • Strong Downtown Chicago Market Experience preferred
  • Ability to actively solicit new business
  • Knowledge of Delphi.fdc
  • Requires strong communication skills, both verbal and written.
  • Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.
  • Strong administrative skills including business writing.
  • Must be proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint, etc.)
  • Exceptional service skills, with strong ability to foster effective relationships with all levels of staff, management and clientele
  • Ability to create a motivating work environment
  • Excellent organization skill and ability to multi-task and successfully manage multiple priorities in a fast-paced environment
  • Must be able to lift up to 10 pounds occasionally.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

  • High school or equivalent education required.  Bachelor’s Degree preferred or equivalent combination of education and experience.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. First Hospitality fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.


Hiltons at McCormick Place

123 E Cermak Rd Suite 300

Chicago, IL 60616

Telephone (312) 791-1121