Banquet Houseperson

Job responsibilities include (but are not limited to):

*Set up tables and events including chairs, dance floors, silver and china

*Service food, coffee, water and other beverages

*Clear tables throughout the dining experience using proper methods for removing dishes, glassware and silverware

*Clean banquet and dining rooms during and after the dining experience

*Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

*Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

* Performs other duties as required to provide genuine hospitality

* Sets tables in accordance with hotel standards

* Prepares order for presentation to guest

* Serves food, coffee, water and other beverages; refills beverages as needed

* Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware

* Cleans banquet room and banquet kitchen area during and after banquet functions

Job Requirements:

Job Requirements:

* Ability to lift and carry thirty pounds
* Availability to work forty hours per week, including weekends and holidays

Success Factors:

Focus on the Customer – Seek to understand the (internal / external) customer and meet the needs of both the customer and the company.

Fosters Teamwork… work well in a team environment and motivate teams to sustain exceptional levels of performance

Communicate Effectively... clarify and provide information so that coworkers, customers, and suppliers understand and can take action

Build Strong Relationships... Foster trust and cooperation among coworkers, customers, and suppliers; develop and sustain personal contact in order to provide mutual benefit.

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.

EQUAL OPPORTUNITY EMPLOYER

The Drake Oak Brook, an Autograph Collection Hotel

2301 York Road

Oak Brook, IL 60523

Telephone (630) 571-0000