The Front Desk Supervisor is part of the management structure of the Front Office. He or she will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all front office operations and staff, overseeing hotel availability, room inventory, and ensuring overall guest satisfaction.
The Public Area Attendant will keep all public areas and facilities (such as lobby restrooms, the telephone area, the front desk, and offices) neat and clean. The public area attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.
Hotel Security provides support, resources, and peace of mind for hotel guests and associates. Responsible for routine safety and security walks. Hotel Security ensures hotel guests, associates, and property are protected. Hotel Security serves a critical role in recognizing, reporting, and responding to security concerns and guest issues.
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
Make a world of difference with the simple words, "It's fixed!"
Maintenance Engineers perform an instrumental role in the overall functionality of the hotel facility and system operation. Engineers tackle routine challenges, preventative maintenance, and respond to guest needs when something isn’t working as it should. The primary responsibility of a Maintenance Engineer is proactive upkeep of equipment and systems, proper and adequate repair of building and equipment, safe use of tools and other power equipment, and support of guest and operational needs.
Restaurant Server Assistants maintain a steady flow and ease in the guest service process. Providing support for all front-of-house restaurant functions. Server Assistants must be highly attentive, responsive, and focused on ensuring complete guest satisfaction. The primary responsibility of a Server Assistant is to accurately and expediently clear and clean tables, deliver food and beverages, and maintain excellent communication with guests, peers, and supervisors.
make a world of difference with the simple words, "it's fixed!"
Maintenance Engineers perform an instrumental role in the overall functionality of the hotel facility and system operation. Engineers tackle routine challenges, preventative maintenance, and respond to guest needs when something isn’t working as it should. The primary responsibility of a Maintenance Engineer is proactive upkeep of equipment and systems, proper and adequate repair of building and equipment, safe use of tools and other power equipment, and support of guest and operational needs.
The Catering Sales Manager is responsible for proactively selling and servicing corporate catering meetings, weddings and other markets as assigned by Director of Sales and Marketing; responding to leads within agreed time frame, prospecting and soliciting new business, building new client relationships and managing current ones. Other duties include reviewing contracts, facilitating communication between departments to ensure high level of service.
Line cooks are essential to delivering a high-quality, consistent guest dining experience. Working with guidance from the Executive Chef and Sous Chef, Line Cooks execute food preparation and presentation methods to create Instagram-worthy food presentations. The primary role of a Line Cook is to practice all safe food-handling methods, accurately and consistently prepare food, adapt to guest requests for modifications, and work quickly and efficiently to meet service time expectations.
The Group Rooms Coordinator is responsible for the administration of the operational and system processes for coordinating group arrival and departure. This includes verification of reservations, online bookings, and rooming lists. The Group Rooms Coordinator provides ongoing communication between the client, the hotel, and the sales office ensuring all operational standards are met including brand standards, internal and external audit requirements, and overall guest satisfaction.
