Sales Managers are the energetic, positive, tenacious, and competitive force behind hotel revenue generation. Responsible for actively soliciting new business, negotiating contracts, communicating client needs, and engaging repeat business. Sales Managers must employ varied sales strategies to reach aggressive goals. The primary role of a Sales Manager is to identify prospective clientele, effectively negotiate, sell a complete solution, support client needs throughout the process, and book repeat business by exceeding client expectations.
The Front Desk Supervisor is part of the management structure of the Front Office. He or she will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all front office operations and staff, overseeing hotel availability, room inventory, and ensuring overall guest satisfaction.
Hotel Security provides support, resources, and peace of mind for hotel guests and associates. Responsible for routine safety and security walks. Hotel Security ensures hotel guests, associates, and property are protected. Hotel Security serves a critical role in recognizing, reporting, and responding to security concerns and guest issues.
The Public Area Attendant will keep all public areas and facilities (such as lobby restrooms, the telephone area, the front desk, and offices) neat and clean. The public area attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.
Restaurant Server Assistants maintain a steady flow and ease in the guest service process. Providing support for all front-of-house restaurant functions. Server Assistants must be highly attentive, responsive, and focused on ensuring complete guest satisfaction. The primary responsibility of a Server Assistant is to accurately and expediently clear and clean tables, deliver food and beverages, and maintain excellent communication with guests, peers, and supervisors.
Maintenance Engineers perform an instrumental role in the overall functionality of the hotel facility and system operation. Engineers tackle routine challenges, preventative maintenance, and respond to guest needs when something isn’t working as it should. The primary responsibility of a Maintenance Engineer is proactive upkeep of equipment and systems, proper and adequate repair of building and equipment, safe use of tools and other power equipment, and support of guest and operational needs.
Line cooks are essential to delivering a high-quality, consistent guest dining experience. Working with guidance from the Executive Chef and Sous Chef, Line Cooks execute food preparation and presentation methods to create Instagram-worthy food presentations. The primary role of a Line Cook is to practice all safe food-handling methods, accurately and consistently prepare food, adapt to guest requests for modifications, and work quickly and efficiently to meet service time expectations.
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
Restaurant hosts are often the first smiling faces the guests see when arriving at the restaurant. Responsible for ensuring quick, engaging, and effective communication with guests, the restaurant host plays a critical role in overall guest satisfaction. Restaurant hosts must maintain communication with restaurant management and servers and seat guests according to preferences and restaurant capability.
