Jobs at Hilton Garden Inn/ Homewood Suites Downtown Toledo

• Assistant Hotel Manager (Operations)

  The Assistant Hotel Manager leads the hotel’s front desk and guest services team.  Assistant Hotel Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience.  As the team leader, Assistant Hotel  Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior.  The primary responsibilities of an Assistant Hotel Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.

• Banquet Bartender (Catering/Banquet)

  stir it, shake it, mix it, blend it, pour it, top it, now refill it.

  Banquet Bartenders provide attentive, dynamic, and inspiring beverage service for our restaurant guests.  Thorough knowledge of mixology, the banquet food and beverage menus, and recommended pairings is critical to success.  Banquet Bartenders must be proactive in handling guest needs, be highly engaging, service-oriented, and take a creative approach to problem solving.  The primary responsibility of a Banquet Bartender is to deliver and exceed guest expectations, execute the restaurant vision, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

• Banquet House Person (Catering/Banquet)

  be a master of organization, efficiency, and cleanliness

  Banquet house persons support the overall functionality of the hotel banquet department.  Ensuring availability and accessibility of supplies, maintenance of equipment, and cleanliness of storerooms and back-of-house areas, House Persons perform impactful work.  House Persons assist with trash removal, linen retrieval and sorting, and create clean and organized spaces to promote efficiency and effective hotel banquet operations.

• Banquet Server (Catering/Banquet)

  welcome to first hospitality. employment for one? right this way...

  Banquet Servers provide attentive, dynamic, and inspiring tableside service for our restaurant guests.  Thorough knowledge of the food and beverage menus including recommended offerings and pairings is critical to success.  Banquet Servers must be proactive in handling guest needs, be highly engaging and service-oriented, and take a creative approach to problem solving.  The primary responsibility of a Banquet Server is to deliver and exceed guest expectations, execute the restaurant vision, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

• Breakfast Host (Food & Beverage)

  Breakfast Hosts provide attentive, dynamic, and inspiring buffet and tableside service for our breakfast guests.  Breakfast Hosts must be proactive in handling guest needs, be highly engaging and service-oriented, and take a creative approach to problem solving.  The primary responsibility of a Breakfast Host is to deliver and exceed guest expectations, resolve challenges, uphold food safety standards, and maintain excellent communication with guests, peers, and supervisors.

• Dishwasher (Food & Beverage)

  Dishwashers are the backbone of the kitchen operation, ensuring cleanliness and readiness of all prep-, dish-, and bar-ware.  Dishwashers must be highly organized, efficient, and have a great attention to detail.

• Group Rooms Coordinator (Sales & Marketing)

  As a Group Rooms Coordinator, you will coordinate the reservations, room blocks and contracts for groups along with maintaining group blocks, rooming lists and reservations in our Full Service PMS system. You’ll work closely with our Reception and Sales Teams while reporting directly to our Complex General Manager.

• Guest Service Representative (Guest Services)

  the smiling face of hospitality...front and center

  Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience.  Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving.  The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

• Hotel Housekeeper (Housekeeping)

  fresh, clean, and styled to impress

  Room Attendants make a long-lasting impression and greatly influence the total guest experience.  Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home.  Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return.  The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

• Housekeeping Manager (Housekeeping)

  The Housekeeping Manager works closely with all hotel departments to ensure high standards of guest satisfaction through cleanliness, amenity availability, and fulfilment of special requests.  As leader of the housekeeping department, the Housekeeping Manager must coach and train team members, assign workload according to hotel and labor standard, manage inventory and resources, and uphold standards of cleanliness.  The primary responsibility of the Housekeeping Manageer is to coordinate needs of guests arriving/departing with the guest services team, adequately schedule team members to meet workload requirements, and ensure brand standards of cleanliness and upkeep are maintained.

• Maintenance Engineer (Engineering/Maintenance)

  make a world of difference with the simple words, "it's fixed!"

  Maintenance Engineers perform an instrumental role in the overall functionality of the hotel facility and system operation.  Engineers tackle routine challenges, preventative maintenance, and respond to guest needs when something isn’t working as it should.  The primary responsibility of a Maintenance Engineer is proactive upkeep of equipment and systems, proper and adequate repair of building and equipment, safe use of tools and other power equipment, and support of guest and operational needs.

• Night Auditor (Guest Services)

  hospitality on hand all through the night

  Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items .  Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

Apply for these jobs at https://careers.firsthospitality.com/hiltons-downtown-toledo/jobs

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