Jobs at Hiltons at McCormick Place

• Director of Human Resources (Human Resources)

  Cultivate a culture of inclusivity, empowerment, and outstanding hospitality by supporting and motivating team members at Chicago's only tri-brand Hilton Hotel Complex!

• Director of Safety and Security (Security)

  We are seeking a friendly, positive, service-oriented, highly energetic and self-motivated Security Manager to join our team.  The Security manager will work closely with the hotel’s operations team, restaurant outlets, McCormick place security, and campus police. This position’s primary function is to organize and oversee all security operations of the property. The ideal candidate will possess a passion for enhancing property security and direct incident prevention daily with having a high attention to detail and a strong team approach.

• Guest Service Representative (Guest Services)

  The smiling face of hospitality...front and center

  Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving.  The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

• Guest Services Manager (Guest Services)

  The Guest Service Manager leads the hotel’s front desk and guest services team.  Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience.  As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior.  The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.

• Host (Food & Beverage)

  We are seeking a positive, service-oriented, energetic and self-motivated Host to join our team Part-Time. The Host will work closely with the hotel’s Food & Beverage team. This position’s primary function is to provide quality service to customers in a friendly and professional manner while adhering to the standards set by First Hospitality.

• Host (Banquet/Bar/Breakfast) (Food & Beverage)

  This position will be responsible for enhancing the guest experience, ensuring customer loyalty, and guarantying satisfaction. The ideal candidate will possess a passion for customer service with a strong team approach. Bartending and banquet experience is strongly preferred.  

• House Person (Housekeeping)

  be a master of organization, efficiency, and cleanliness

  House Persons support the overall functionality of the hotel Housekeeping department.  Ensuring availability and accessibility of supplies, maintenance of equipment, and cleanliness of storerooms and back-of-house areas, House Persons perform impactful work.  House Persons assist with trash removal, linen retrieval and sorting, and create clean and organized spaces to promote efficiency and effective hotel housekeeping operations.

• Housekeeping Supervisor (Housekeeping)

  The Housekeeping Supervisor supports training and development of housekeepers and housemen while promoting the cleanliness and productivity goals of the housekeeping department.  Responsible for inspecting rooms and public spaces, ensuring availability and accessibility of necessary supplies, and supporting a safe and structured work environment, the Housekeeping Supervisor plays a critical role in overall employee and guest satisfaction.

• Room Attendant (Housekeeping)

  fresh, clean, and styled to impress

  Room Attendants make a long-lasting impression and greatly influence the total guest experience.  Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home.  Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return.  The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

• Rooms Coordinator (Rooms Division)

  hospitality on hand all through the night

  We are seeking a friendly, positive, service-oriented, and self-motivated Rooms Controller to join our team.  The rooms controller will work closely with all departments throughout the hotel. This position’s primary function is to manage the assignment of rooms while supporting the property by acting as liaison between housekeeping, front office, food and beverage, sales, and engineering. The ideal candidate for this role is highly communicative with superb customer and team member relation skills.

Apply for these jobs at careers.firsthospitality.com/hiltons-at-mccormick-place/jobs

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